Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected by jaya23 through our website at https://jaya23.cam, our mobile-optimized platform, and any related services, features, or applications (collectively, "the Platform"). This policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Platform.

jaya23 serves players in Indonesia and processes personal data in accordance with internationally recognized data protection principles and applicable Indonesian privacy regulations. We are committed to handling your information with care, integrity, and full compliance with all relevant legal requirements.

Key definitions used throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, date of birth, payment details, IP address, device identifiers, and usage data.
• "Processing" means any operation performed on personal data, including collection, recording, organization, storage, use, disclosure, erasure, or destruction.
• "Player" / "User" / "You" means any individual who accesses or uses the jaya23 Platform, whether registered or not.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, jaya23.

2 Data Controller

jaya23 is the data controller responsible for the personal data you provide when using our Platform. We determine the purposes for which and the means by which your personal data is processed. For all data protection inquiries, privacy rights requests, or concerns about how your data is handled, please contact us at:

Our customer support team is available 24/7 and includes dedicated privacy support agents who can guide you through exercising your data subject rights, updating your information, or requesting account data export.

3 Data We Collect

jaya23 collects the following categories of personal data to provide our services, ensure platform security, comply with legal obligations, and improve user experience:

3.1 Account Registration Data

When you create a jaya23 account, we collect:

• Full legal name (as it appears on government-issued ID)
• Date of birth (to verify 21+ age eligibility)
• Email address (for account notifications and communications)
• Mobile phone number (for security verification and support)
• Residential address (city, province, postal code within Indonesia)
• Preferred language (Indonesian or English)
• Username and password (password stored as encrypted hash only)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify player eligibility, we collect:

• Government-issued photo ID: National Identity Card (KTP), passport, or driver's license (SIM)
• Proof of address: Recent utility bill, bank statement, or official correspondence
• Selfie photograph holding ID document (for biometric verification)
• Payment method ownership verification: Bank account or e-wallet screenshot

3.3 Financial Transaction Data

When you make deposits or withdrawals, we collect:

• Bank account details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, account holder name
• E-wallet details: OVO, DANA, GoPay, ShopeePay registered phone number
• Transaction amounts, currency (IDR), date and time stamps
• Payment method verification documents
• Transaction history and account balance records

Note: jaya23 does not store your full bank account credentials, PIN codes, or e-wallet passwords. Payment processing is handled through encrypted third-party payment gateways.

3.4 Gaming Activity Data

To provide gaming services, detect fraud, and comply with regulatory requirements, we log:

• Betting history: Sport/game type, stake amounts, odds, outcomes, timestamps
• Game session data: Duration, wins/losses, RTP (return-to-player) statistics
• Bonus usage: Promotions claimed, wagering progress, bonus conversion rates
• Responsible gaming settings: Deposit limits, self-exclusion status, session time preferences

3.5 Technical and Usage Data

We automatically collect technical data when you access the Platform:

• IP address and geolocation (country, city level)
• Device information: Device type (mobile/desktop), operating system, browser type and version
• Login timestamps and session duration
• Pages visited, features used, navigation patterns
• Referral source (how you found jaya23)
• Error logs and crash reports (for technical troubleshooting)

3.6 Communications Data

When you contact our support team, we retain:

• Live chat transcripts
• Email correspondence
• Support ticket details and resolution notes
• Feedback and survey responses

4 How We Collect Data

jaya23 collects personal data through the following methods:

• Direct provision: Data you voluntarily provide during account registration, KYC verification, deposit/withdrawal requests, or support inquiries.
• Automated technologies: Cookies, web beacons, and similar tracking technologies that record usage patterns and technical information when you interact with the Platform.
• Third-party sources: Identity verification providers, payment processors (bank APIs, e-wallet gateways), fraud detection services, and KYC compliance partners.
• Public sources: Publicly available databases used to verify identity or compliance status (e.g., self-exclusion registries, sanction lists).

5 Purpose of Data Processing

jaya23 processes your personal data for the following specific purposes:

6 Legal Basis for Processing

jaya23 processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill the Terms & Conditions you agreed to when registering an account and using our gaming services.
• Legal Obligation: We are required by law to verify player identity, prevent money laundering, maintain transaction records, and cooperate with regulatory authorities.
• Legitimate Interests: We process data to detect and prevent fraud, ensure platform security, improve our services, and protect the rights of jaya23 and other users.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your explicit, freely given, and withdrawable consent.

7 Data Sharing & Disclosure

jaya23 does not sell your personal data to third parties. We share your data only in the following limited circumstances:

7.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay (to process deposits and withdrawals)
• KYC verification services: Identity verification platforms that confirm document authenticity and perform biometric checks
• Fraud prevention services: Third-party security tools that analyze transaction patterns and detect suspicious activity
• Cloud hosting providers: Secure data centers where player information is stored with encryption and access controls
• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, NetEnt, Spribe (session data only, not full player profiles)

All service providers are contractually bound to strict confidentiality obligations and may only process your data according to our instructions.

7.2 Legal Requirements

We may disclose your personal data to law enforcement, regulatory bodies, or government authorities when:

• Required by applicable law, regulation, or court order
• Necessary to comply with anti-money laundering (AML) investigations
• Reasonably believed to be necessary to protect the rights, property, or safety of jaya23, our users, or the public
• Requested as part of a legitimate law enforcement investigation into suspected criminal activity

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email and given the opportunity to delete your account if you do not wish your data to transfer.

7.4 With Your Consent

We may share your data with other parties where you have provided explicit consent for us to do so, such as when participating in joint promotions with partner brands.

8 Data Retention Period

jaya23 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you. In cases where data must be retained for legal compliance even after you request deletion, we will restrict processing to only what is legally required.

9 Data Security Measures

jaya23 implements industry-leading technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

9.1 Technical Security

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using the same security standard used by major financial institutions.
• End-to-end encryption: Sensitive data such as passwords and payment details are encrypted at rest in our databases using AES-256 encryption.
• Firewall protection: Multi-layer firewall infrastructure prevents unauthorized network access to player data.
• DDoS protection: Advanced mitigation systems protect the Platform against distributed denial-of-service attacks.
• Intrusion detection: Real-time monitoring systems detect and alert on suspicious access patterns or potential security breaches.

9.2 Organizational Security

• Access controls: Personal data access is restricted to authorized personnel only, on a need-to-know basis, with role-based permissions.
• Employee training: All staff undergo mandatory data protection and security awareness training.
• Confidentiality agreements: Every employee and contractor with access to player data signs strict confidentiality agreements.
• Regular security audits: Third-party security firms conduct penetration testing and vulnerability assessments quarterly.
• Incident response plan: We maintain a documented plan for detecting, responding to, and notifying affected parties in the event of a data breach.

9.3 Player Security Responsibilities

While we implement robust security measures, protecting your account also requires vigilance on your part:

• Use a strong, unique password for your jaya23 account
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Keep your registered email account secure
• Report any suspicious account activity to our support team immediately

10 Cookies & Tracking Technologies

jaya23 uses cookies and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

10.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function properly, including login session management, security features, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language selection, currency display, and responsible gaming settings.
• Analytics cookies: Help us understand how players use the Platform by collecting aggregated usage data. We use this information to improve navigation, identify popular features, and optimize performance.
• Marketing cookies: Track your interaction with promotional content to deliver more relevant offers. These are only set with your consent and can be disabled at any time.

10.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling essential cookies may prevent you from accessing certain features of the Platform. You can manage your cookie preferences through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

10.3 Third-Party Analytics

We may use third-party analytics services such as Google Analytics to collect aggregated, anonymized usage statistics. These services may set their own cookies on your device. To learn more about how Google uses data collected through our Platform, visit: www.google.com/policies/privacy/partners (for reference only — we do not control external sites).

11 Your Privacy Rights

As a jaya23 player, you have the following rights regarding your personal data:

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format. There is no charge for your first request in any 12-month period; subsequent requests may incur an administrative fee.

11.2 Right to Rectification

You may update or correct inaccurate personal data at any time through your account settings or by contacting our support team. We will update our records promptly upon verification of the corrected information.

11.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent (where consent was the legal basis for processing)
• You object to processing and there are no overriding legitimate grounds

Please note that we may be unable to delete certain data where we have a legal obligation to retain it (e.g., financial transaction records for tax compliance, KYC documents for AML regulations).

11.4 Right to Restrict Processing

You may request that we limit how we use your personal data while we investigate your concerns about data accuracy or the lawfulness of our processing.

11.5 Right to Data Portability

Where technically feasible, you may request that we transfer your personal data to another service provider in a structured, machine-readable format.

11.6 Right to Object

You may object to processing of your personal data where we are relying on legitimate interests as the legal basis and you believe your rights and freedoms outweigh our interests.

11.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time by clicking the unsubscribe link in our emails or contacting support. This will not affect the lawfulness of processing before consent was withdrawn.

11.8 How to Exercise Your Rights

To exercise any of these rights, please contact our support team via live chat or email at [email protected] with the subject line "Privacy Rights Request." We will respond within 30 days of receiving your verified request. We may ask for additional information to confirm your identity before processing requests involving sensitive data.

12 Children's Privacy

jaya23 is an adult-only platform. Our services are not intended for individuals under the age of 21, and we do not knowingly collect personal data from anyone under this age. Account registration requires date-of-birth verification, and KYC procedures include government ID checks to confirm age eligibility.

If we become aware that a person under 21 has provided us with personal data, we will immediately suspend the account, void all transactions, and delete the data from our systems. Deposits will be returned to the source payment method where legally permitted.

Parents or guardians who believe their child has registered an account on jaya23 should contact us immediately at [email protected] so we can take prompt action.

13 International Data Transfers

jaya23 primarily serves Indonesian players, and your personal data is processed and stored within secure data centers. However, some of our service providers (cloud hosting, payment processors, game studios) may be located outside Indonesia, which means your data may be transferred to and processed in other countries.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient country has adequate data protection laws
• Binding corporate rules for transfers within multinational service providers
• Obtaining your explicit consent where required

Despite the location of data storage, your rights under this Privacy Policy remain unchanged, and we maintain the same high standards of data protection regardless of where data is processed.

14 Policy Updates

jaya23 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify you by:

• Posting a prominent notice on the Platform homepage
• Sending an email to your registered address
• Displaying an in-app notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We recommend that you review this Privacy Policy periodically to stay informed of how we are protecting your data.

Your continued use of the Platform after a Privacy Policy update constitutes acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure and withdrawal of your remaining balance.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how jaya23 handles your personal data, please contact us through the following channels:

When contacting us about a privacy matter, please provide as much detail as possible, including your account username (if applicable), the nature of your request, and any relevant supporting documentation. This helps us process your inquiry more efficiently.

Our privacy support team includes trained data protection specialists who can assist you in English or Indonesian with exercising your data subject rights, updating your privacy preferences, or addressing any concerns about how your information is handled.